Thank you for visiting DustVeil! We hope you are completely satisfied with your purchase. If you are not satisfied with your purchase, please read our refund and return policy carefully before returning the item:

  1. Return Period

    You can submit a return request within 30 days of receiving the item. After this period, we will not be able to process your return.

  2. Return Conditions

    To ensure a smooth return, the returned item must meet the following conditions:
    The item is unused and in its original packaging.
    The item is undamaged, and all labels and tags are complete.
    Unless it is due to a quality issue, shipping costs will be borne by the buyer.

  3. Return Process

    If you wish to return an item, please follow these steps:
    Contact Customer Service: Please contact us via email (tachyoncache@dustveil.com), providing your order number and the reason for the return. We will provide you with appropriate return instructions.
    Packaging: Place the item to be returned, along with all accessories and labels, back into its original packaging, ensuring proper packing to prevent damage during transportation.
    Returning Goods: Return the goods to the return address we provide. Keep your mailing receipt so you can track the return process.

  4. Refund Processing

    Once we receive the returned goods and confirm they meet the return requirements, we will process your refund within 7 business days. The refund will be processed through the payment method used in your order; the arrival time may vary depending on the payment processing agency.

  5. Exchange Policy

    If you wish to exchange an item, please return the original item according to the return process and then reorder the desired item.

  6. Quality Issues and Incorrect Shipments

    If you receive a quality issue or the wrong item was shipped, please contact our customer service within 48 hours of receipt. We will provide an unconditional return and exchange service. Please provide relevant photos for reference.

Thank you for choosing DustVeil! We are committed to making your shopping experience as pleasant as possible.